If you know where the water is coming from, shut it off at the main if you can. I know this sounds obvious, but sometimes it's hard to think straight in a high-anxiety situation.
Safety first. Never step in standing water if you aren't sure that it isn't electrified or you don't know what the chemicals or contaminates are. Example: Sewage
Call a Licensed Restoration Company! We recommend you call us here at Mustang Disaster CleanUp! Many people call their insurance company first to make sure that they have coverage. This can be a mistake, the sooner a restoration company gets there, the sooner the damage stops. In other words the longer the water sets on a wood floor, the more damage it causes. Insurance companies would rather have you call a restoration company first to stop the damage. In fact, I have been involved in some water losses where the insurance company considered not covering the loss because the home owner didn't do everything in their power to prevent further damage from happening (in other words they waited too long to do anything about the problem after they knew about it.) A restoration company can also help communicate with your insurance company to make sure you are being treated fairly.
Remove contents from basement to stop damage and to make space for the restoration company or plumber to work. Examples: Furniture, clothing, items under the staircase, etc. This step can also save you money because anything you can do yourself means that you're not paying someone else to do it.
Call your insurance company.
Steps from this point on vary depending on the type of water loss and circumstances. A great restoration company will help you get your life back in order, and they'll be beside you every step of the way until the loss is taken care of.
Q: I know you handle Fire Damage Restoration... but what about Smoke Damage? A: We deal with a lot of "smoke damage only" types of restoration. Smoke particles are so tiny, they can infiltrate the smallest of pores. So, it's hard to get rid of the smoke smell on your own. We have the most advanced equipment and tools to eliminate the odors from smoke damage due to a fire or smolder.
Q: Who can provide extra assistance if I've had a fire and lost my home and possessions? A: Here is a list of resources for extra help if you've had a devastating fire. Click here >>> Help After A Fire If you have other questions, never be afraid to ask us. We're here to help you get things back to normal for you.
Q: What should I do if I think I have harmful mold in my home? A: Call us for a mold testing. We'll be able to determine if there's mold in your home and if it's dangerous. Every home has a degree of some mold, it just depends on the severity and whether it's harmful to you or not. We can help put your mind at ease. And if it is harmful, we can remove and remediate the mold. Call us for questions regarding any mold concerns you have.
Q: Due to the cold weather, we have a broken water pipe that flooded a portion of our business. The water has been turned off, what should we do now? A: Call us. No matter what time of day or night. In most cases, we can come out right away. But call us first. We'll ask you a few more questions, and even give you a few tips on potentially minimizing the damage to office furniture, flooring, etc. We'll do whatever we can do to make this the easiest on you and your company.
Q: Do you clean houses or offices? A: Yes we do. We are affiliated with Busy Bee Cleaning Service. So, this allows us to handle pretty much any type of cleaning project. All you have to do is point us to the mess!
Q: Where do you have offices? Will you travel? A: We have offices in Sioux Falls, Rapid City, and the Presho & Pierre areas. We travel a lot... and pretty much cover the entire state of South Dakota. Give us a call to make sure we'll travel to your specific location. Thank you!